LOGIN / REGISTER           CONTACT

Returns

It is not quite what I had expected!
In the unlikely event of a product being unsatisfactory, damaged or below quality, you are requested to contact us within 14 days. We will always refund upon request as soon as possible.

Our Refund policy:
- Refund period of 14 days
- Repayment within 14 days

Sending your returns request
If you are a registered customer, you can easily place a returns request through your personal order summary page on our website. This page can be found via the link in the e-mail you received after placing an order on our website. On this summary page you will find a returns symbol behind the various products which you can use to send a returns request to us.

If you do not have an account on our website, you can make a returns request by sending an e-mail to info@thekefircompany.co.uk

Having problems? Then please do not hesitate to contact us.

Your returns request is being processed
As soon as we have received your returns request, we will process it as quickly as we can and we will keep you informed about the subsequent steps by e-mail. Your purchase amount will be refunded within 30 days.